Customer Success + Account Management
Encourage engagement and improve retention with meaningful customer connections
Put your customers on the path to success
Properly onboarded customers are often the most successful. Offer a convenient way to sign up for training sessions, webinars and check-ins—either for one-on-one or group events.
Continue connecting with customers during key phases in their journey
For opportunities to renew or upgrade, Calendly offers increased accessibility for your customer to easily schedule with you.
Deliver quality support to more customers as a team
Pool team availability, assign a support specialist or use a one-to-one link to connect with customers. Calendly helps you manage accounts, upsell and give your customers the support they deserve.
Integrate with Salesforce to give account managers more time
With leads, contacts and opportunities automatically updated in Salesforce, eliminate manual data transfer and reduce unnecessary work for your account managers—giving them more time for intentional customer support.
Resources
Cengage uses Calendly to scale its sales and retention secret sauce
Maintaining a positive experience throughout the customer journey for long-term success
Blueprint Registry improves onboarding process and customer satisfaction
Providing everything registrants need in one place, with intentional customer service
Beaird Harris innovates wealth management with white-glove service
Increasing customer access to financial advising and balancing wealth managers’ workloads
Zenefits improves satisfaction across its customer base
Giving the team more time to run meaningful calls during peak times and beyond
Bench removes admin complication to focus on customer experience
Leveraging Calendly to increase productivity—benefiting both the client and company
UniversityTickets empowers clients to get the most from its software
Conducting more high quality client trainings to build customer success and loyalty
Conductor helps customers achieve their business goals with enhanced support
Scaling and increasing renewals with self-service scheduling