Hygge Coworking rents space and eliminates no-shows effortlessly

Optimizing ROI with automated scheduling + payment collection

“I stand by making things as easy and simple for letting people get where they need to go.”

For business owner Garrett Tichy, simplicity and ease are top of mind when thinking about his own company and the tools he uses to run it. He operates Hygge, a coworking space and podcast studio that makes renting workspace easy. Its mission is to provide a supportive and effortless work environment so that coworkers can focus on building community.

They’re basically the physical equivalent of Calendly—taking the difficulty out of work so people can form connections. So when Garrett sought out a simple solution for renting out his podcast studio, Hygge’s lowest cost service, Calendly was a natural choice.

Getting maximum ROI from Hygge's lowest cost service

Hygge’s coworking space is booked on a membership basis. And by nature of its consistency, their members don’t really need a scheduling solution. They can come into their “home office” whenever they want as long as they’ve paid their membership fee. But Garrett did need a way to schedule recording sessions for his podcast studio.

The studio is a great asset to Hygge. Sessions are low cost, which means it’s easy to get people to sign up for time slots, but not worth chasing down their payment.

Without Calendly, Garrett had to manually schedule each 1–3 hour recording session and then invoice each client, wait for payment and send reminders and receipts. If he successfully collected the payment, he then had to enter the payment information into his bookkeeping software.

This was entirely too tedious and time-consuming to collect such a small fee. The investment far outweighed the gains. Garrett needed to automate his process and Calendly’s self-service scheduling model resolved this pain.

Integrating payment collection to eliminate no-shows

Hygge implemented Calendly so that anyone wanting to book a recording session can choose a 1, 2 or 3-hour session through their website. Each option links to the subsequent scheduling page where the client selects from available times, entering just a few details to book. With its Stripe account integrated, Hygge can now collect payment up front, when the podcaster books. All confirmations and receipts are sent automatically and the record is saved in their bookkeeping flow without Garrett or his team clicking a single button.

Since using Calendly, Hygge has never had a no-show. Furthermore, now Garrett doesn’t have to chase down podcasters to secure their payment. Every recording session is attended and every attendee pays. Could it be any simpler?

“I don’t vouch for much and am very protective of my endorsement. When I vet something to integrate it so heavily into my workflow, that’s a big thing. With Calendly, I don’t manage it. I set it and forget it and now it’s part of our workflow. Within 25 minutes or less, I was up and running with payments.”


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